We ship from US warehouses to the US customer and from UK warehouses to the UK customers.
Returns without approval are not accepted. Returns may be approved within 30 calendar days after USPS or Royal Mail delivery notification. Shipping for returns is paid by the customer even if the shipping was free.
Shipping for returns for replacement is free for the customer and AnnSystem will send a shipping label to the customer. The new replacement is also shipped for free to the customer, however AnnSystem will choose the cheapest option available with tracking from USPS or Royal Mail.